What’s the Need?

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Today’s challenging economic environment is driving telephony and mail service providers to incorporate more and more value-added services into their offerings in order to differentiate themselves from competitors and further increase their recurring revenues. Those who don’t may face commoditization and loss of market share. Today’s telephony and mail service providers offer similar products and can hardly demonstrate their differences. Pricing became the main decision factor for most customers. The new challenge for service providers to win the battle is to identify and deploy innovative services that provide unique value and complement their existing offerings.

The winners in the service provider business will be those that look ahead. If you’re ready to take the next step, we’re willing to invest and work with you to strengthen your business and become your value-added technology partner.

Who Needs It?

Companies and professionals in the service industry know the importance of customer satisfaction for the growth of their business. . Excendia is ideal for people who need more than touchtone dialing, visual messaging with finger typing, or basic find-me/follow-me with unified messaging. The first beneficiaries of Excendia services would be:

  • Lawyers
  • Financial advisors
  • Accountants
  • Real-estate agents

In fact, all service consultants are continuously looking for ways to improve the safety of their mobility and customer interactions. Being easily reachable and responsive to customer needs are key elements to the success of service professionals.

What is Excendia for Service Providers?

Excendia is a multi-service, multi-tenant and multi-lingual virtual assistant platform specifically designed for telephony service providers to enhance their offerings with innovative speech mobility and intelligent call filtering services. Excendia’s adds speech and intelligence to hosted PBX providers enabling their subscribers to enjoy a new breed of safe mobility and increased productivity services. Users enjoy hands-free voice access to emails, contacts and calendar functions from any phone while driving. There is no software to install on the phones and no system training. With simple voice commands, users can call their contacts and colleagues by name, change their phone status and call filtering, listen to their emails and process them, check their calendar appointments and schedule new ones, call back people, etc.