Vertical Apps - Real estate

• Pay only for the services and capacity that you use. No need to pay for expensive systems in anticipation of business growth.
• Hosted services keep answering calls and receiving faxes in case of power failures or disasters that can affect the agency’s offices.
• Easily add new agents from the Web Portal as your business grows. No need to upgrade equipment or buy additional modules. The hosted service has the capacity to grow with your needs.

• Enjoy the flexibility of new VoIP telephony services. Let agents take their office extension with them everywhere they go.
• Agents can make and receive calls anywhere in the world at low long distance rates.
• Agents can use Soft phones or IP phones at the office, home or while traveling around the world.

• Reduce your manpower costs by eliminating the need for staff to answer and route calls. The Speech Attendant routes calls to PBX extensions and external phone numbers where the agent wants to be reached. Different locations are dialed simultaneously or sequentially.
• Speech-enabled auto-attendant enabling your customers to voice-dial employees by name. This will not only enhance your corporate image with a first class service typically offered only by very large corporations but also provides enhanced safety to your customers on the road with hands-free speech dialing
• Improve your customer service by offering round-the-clock access to your agents while saving on costly message center services
• Publish one number for customers to reach your agents and send you faxes at the same time. No need to publish different phone numbers.
• Make your agents easier and faster to reach with dial-by-name. No need for callers to remember their extensions. Excendia provides faster call connection with simultaneous ringing of multiple agent phones
• Paperless fax to save money on phone lines, fax machines and paper while contributing to a better environment. Faxes are detected automatically and sent as e-mails to the agent.

• Agents can organize their faxes and voice messages in folders, archive them or forward them to their contacts and colleagues.
• Convenient everywhere access to voice messages and faxes from the Inbox, on the Web, Smartphone apps or by phone using speech commands. There is no time wasted checking multiple mailboxes.

• Speech access to voice messages hands-free while driving without compromising safety.
• Delete messages and call back senders using voice commands while keeping eyes on the road and hands on the steering wheel.

• Greet important customers and partners by name to add a personal touch to your phone communications
• Speech-enabled call filtering for agents to better serve important customers and avoid wasting time on unsolicited calls
• Contacts feel important when they hear their name and learn that they can always get through to agents for urgent matters (call filtering feature).
• Call screening enables agents to know who is calling so that they decide to take the call or send it to voice mail.
• Agents can keep their personal numbers (mobile and home) private even while using them to receive and make calls

• Phone status and call forwarding are managed on the Web, Smartphone Apps or hands-free using speech.
• Be more responsive to customer requests with the ability to transfer their calls to agents at different locations even while driving.

• Simplified and efficient communications with one personal phone number to receive phone calls and faxes simultaneously. Incoming faxes are received even while you are talking on the same line.
• No need to carry two separate lines for voice and fax. Convert them into one Smart Number and cut the cost of a line.
• Keep your private phone numbers (mobile and home) confidential. Smart Number will ring them as needed without giving them to the caller

• Enjoy the flexibility of new VoIP telephony services. Take your office extension away with you.
• Make and receive calls anywhere in the world at low long distance rates.
• Use Soft phones or IP phones at your office, home or while traveling around the world.

• Use speech to access your voice messages hands-free. It’s the only safe and legal way to access and manage voicemail while driving.
• Delete messages and call back senders using voice commands while keeping your eyes on the road and your hands on the steering wheel.
• SMS notifications for newly received voice mail and faxes around the clock. No need to subscribe to an external night-service message center.

• Have telephone calls reach you on different numbers simultaneously or sequentially based on your preferences: your office extension, your mobile phone or business receptionist.
• Greet important customers and partners by name in their language to add a personal touch to your phone communications
• Use speech-enabled call filtering to better serve important customers and avoid wasting your time on unsolicited calls
• Your contacts feel important when they hear their name and learn that they can always get through to you for urgent matters (call filtering feature).
• Call screening enables you to know who is calling so that you decide to take the call or send it to voice mail.
• Keep your personal numbers (mobile and home) private even while using them to receive and make calls

• Paperless fax to save money on phone lines, fax machines and paper while contributing to a better environment. Faxes are detected automatically and sent as e-mails to the agent.
• Voice messages and fax documents are received directly into the agent’s Inbox for more confidentiality and easy management.
• You can organize your voice messages and faxes into folders, archive them or forward them to your contacts and colleagues.
• Convenient everywhere access to voice messages and faxes from the Inbox, on the Web, Smartphone apps or by phone using speech commands. There is no time wasted checking multiple mailboxes.

• Control your phone status and call forwarding on the Web, Smartphone Apps or hands-free using speech.
• Be more responsive to customer requests with the ability to take their calls at different locations even when driving.

• Listen to your e-mails, reply or delete them hands-free while driving using speech commands
• Forward e-mails or record and send new ones to contacts and colleagues hands-free using speech.

• Call contacts and colleagues by name and dial phone numbers hands-free using speech from your desk phone or while driving without compromising your safety.
• No time wasted searching for telephone numbers or extensions. The contact names are the only thing you need to remember.
• Redial numbers or call back people who called you from call logs using speech.

• Access calendar to review appointments for any day hands-free while driving using speech
• Schedule meetings and invite contacts and colleagues using speech commands.

• Save on wireless and international roaming charges with Call Back on the mobile
• Improve customer follow-up with centralized call logs
• Save on long-distance charges when calls are made from the cell phone through the virtual assistant

The proposed solution for the main office includes the following products and services:

• Speech Attendant : Speech -enabled Virtual Receptionist to answer customer calls to the main office number and transfer them to agents. The virtual receptionist greets callers and asks them to say the name of the agent they want to reach in order to transfer them to the requested agent on different phone numbers.
• Excendia Users : Agents are registered on the Virtual Receptionist to be reachable on their cell phones or office extensions.
• VoIP Lines : Hosted VoIP 2.0 Phone Service. The service can handle as many simultaneous calls as there are VoIP lines.
• Extensions : Each receptionist, fax line and agent at the office requires an extension.
• Receptionist IP Phone IP phones with 4 lines for human receptionists.
• Agent IP Phones : IP phones with 2 lines for each agent at the office
• Fax Numbers : Dedicated or shared numbers to receive faxes as e-mails.
• 1-800 : Dedicated 1-800 numbers to receive calls at no charge for callers.
• ATA : ATA adaptors (Gateways) to connect fax machines or analog phones to the telephone network using VoIP.
• LNP : Number Porting fees charged by telephone carriers for line number transfers.
• Install, Config & Train : System installation, Speech Attendant configuration, training for users and administrators.

Power users can be offered the options to get a direct personal number to receive telephone calls and faxes at the same time, as well as Speech Outlook to call contacts, access e-mails and calendar hands-free.

• Smart Number Upgrade : Upgrade for existing Smart Number subscribers who want to add a Direct Number with Auto Fax Detection. The upgrade includes a phone number (DID) to receive phone calls and faxes on the same line.
• Smart Phone Service VoIP phone line with a Direct Number (DID) to receive phone calls and faxes on the same line.
• Speech Outlook Service Speech-enabled virtual assistant to call contacts and dial numbers, access e-mails and calendar hands-free while driving safely.

Here are the steps to deploy the new VoIP 2.0 Phone Service with Integrated Virtual Receptionist:

1. Port existing phone numbers to Excendia’s VoIP Center.
2. Insure availability of sufficient Internet bandwidth to support the expected simultaneous calls (voice and faxes).
3. Order and install the IP Phones for the extensions and the VoIP Gateways for faxes. An adequate router and switch must be available preferably with a UPS
4. Speech Attendant and VoIP Phone Service configuration, testing and adjustments
5. Training for users and administrators.

The new service helps increase productivity to generate more revenues. Here are some of the new service benefits:

• Save on wireless roaming and long distance charges using low cost VoIP rates
• Agents can be reached anywhere in the world at low long distance rates.
• Agents get safe access to voice mail using hands-free Speech commands
• Schedule-based intelligent call forwarding and filtering
• Personalized caller greeting
• Single number for agents to receive voice calls and faxes. Customers don’t have to memorize many numbers to reach the agent.
• Make agents easier and faster to reach around the clock with dial-by-name.
• Faster call connection with simultaneous ringing of different agent phones
• Easily add advanced services for agents on the go

The new phone service will reduce or eliminate the following costs:

• Reduce the time spent by receptionists to answer and transfer calls
• Eliminate the need for agents to subscribe to night message service
• Reduce the cost of telephone and fax lines
• Eliminate the need to buy and maintain an in-house phone system (PBX)

From the cost savings perspective, the new phone service will prove to be a good way for the agency to reduce its operating costs. The question is how much are the savings?

1. We must evaluate how much the agency saves when the receptionist spends less time answering and transferring calls and more time handling other more productive tasks.
2. We also have to evaluate how much more transactions will the agents close with their new more efficient communication tools.
3. And finally, we need to measure the revenue increase generated by the additional agents who join the brokerage firm after learning about its innovative and efficient communications services.

Excendia warrants that any final release of its software, not related to development of new features, and limited to existing functionality, performs and conforms to its associated documentation in its material aspects. Excendia will make its best efforts to remedy any non-conformance, if it represents a substantial problem, of the software with this warranty provided such non conformance is reported to Excendia by the Customer.
Excendia does not warrant or claim that its software conforms to any specification or standard beyond its warranty that the software performs and conforms to its associated documentation.
No Liability for Consequential Damages: In no event shall Excendia be liable to the customer for any loss of profits direct or indirect, special, incidental, consequential or other similar damages whether or not such damages were foreseen or unforeseen. The software is provided by Excendia as is and without any implied warranties of merchantability and/or fitness for a particular purpose.

Excendia is responsible for the maintenance, upgrades and problem fixing of the software and hardware used to provide the hosted telephony and virtual assistant services. Problem fixes and enhancements to the software will be rolled-out from time to time to keep operations functioning efficiently. All system maintenance activities will be performed on days and at hours chosen for their minimal impact on customer business activities.

Training is provided on a scheduled basis to users and administrators. Our objective is to maximize your users' benefits, and we realize that this can only be achieved once the employees of our customers fully understand the product functions and capabilities, and reach a high degree of comfort with its use.

We realize that every business is different, each having its own particularities and competitive advantages. This is why our Professional Services team, composed of speech and IP telephony experts, can assist in designing custom communications solutions that will enhance your competitiveness and customer service. Our team of experienced professionals stands ready to work with you in many regards:

We believe that the Excendia applications satisfy the needs of a large majority of businesses. Yet, we recognize that each customer may have specific requirements. Our Professional Services Team will work with you to define and develop functions tailored to your specifications and integrate them seamlessly within our generic applications. For example, our generic Calendar-by-Phone application can be customized to meet requirements as diverse as medical clinics, car service dealerships, or golf courses.

We specialize in next-generation speech mobility solutions. We have proven skills and expertise in speech, IP telephony, and Web and wireless technologies.  We think that enabling clients and their mobile staff to access key information can make the difference between a loyal customer and a shopper. Our Professional Services team will work with you to define your requirements and help you translate them into effective communication solutions. In the end, your custom-made applications will generate new revenues and give you a real differentiator in your market.