Excendia Virtual Assistant for Mobile Business People

Professional Services


Overview
Excendia believes that communications are key to the success of any enterprise. We have therefore, developed tools that give business users the ability to communicate, and remain in touch with their business from anywhere, at any time.

We also realize that every business is different, each having its own particularities and competitive advantages. This is why our Professional Services Team, composed of IP Telephony and Web experts, can assist you in devising custom communications solutions that will enhance your competitiveness and improve your customer service by giving your mobile employees remote interactive access to key business information.

Our team of experienced professionals stands ready to work with you, in many regards:


Application Customization
We believe that the Excendia applications satisfy the needs of a large majority of businesses. Yet, we recognize that each customer may have specific requirements. Our Professional Services Team will work with you to define and develop functions tailored to your specifications and integrate them seamlessly within our generic applications.

For example, our generic Appointment Scheduling application can be customized to meet requirements as diverse as medical clinics, car service dealerships, or golf courses.


Development of Applications
We believe that Excendia's applications already satisfy the needs of a large majority of businesses. Yet, we recognize that each customer may have specific requirements. Our Professional Services Team will work with you to define and develop functions tailored to your specifications and integrate them seamlessly within our generic applications.

For example, our generic Calendar-by-Phone application can be customized to become an Appointment Scheduling or Reservation solution for medical clinics, car service dealerships, or golf courses.


Custom Application Development
We specialize in next-generation mobility solutions. We have proven skills and expertise in speech, IP telephony, Web and wireless technologies.  We think that enabling your clients and your mobile staff to access key information can make the difference between a loyal customer, and a shopper.

Our Professional Services Team will work with you to define your requirements and help you translate them into effective communication solutions and successful implementations. In the end, your custom-made applications will give you a real differentiator in your market.


Coaching Services
We believe that customers should be offered the opportunity to develop and customize their own applications. This will enable them to make their applications evolve with their changing needs, without relying on external suppliers.

If your company has an internal development team, we offer you our coaching services to help your developers build custom mobility applications using Excendia's mobility platform. Our Professional Services Team will guide your experts during the initial application development phases, until they become fully proficient with the Excendia environment and its flexibility to integrate their custom applications.


Training Services
Our Professional Services Team also offers Training sessions for Application Developers and system administrators.

Training is offered on a scheduled or customer-specific basis to meet your particular requirements. Our objective is to maximize your users' benefits, and we realize that this can only be achieved once your employees fully understand the product functions and capabilities, and reach a high degree of comfort with its use.

In short, whatever your needs are, when it comes to next-generation mobility solutions where the telephone is used as a productivity tool, turn to the Excendia experts. For more information on the Excendia Professional Services, e-mail us an at sales@excendia.com